Insure & Go is a popular, specialist UK travel insurance provider, which offers a range of plans to suit those looking to cover a … However, I am glad to hear that you have been able to recuperate your lost expenses. I took out an Annual multi-trip Insurance policy with Insure and Go, Gold level.Not cheap but certainly competitive in the market. The truth of the the matter is, "they wouldn't". However, all of our reviews are posted by our customers. (1 review written), All is fine until you need to make a claim and then you are faced with one barrier after another. Where do I start!!! Unsatisfied99 Even under the present circumstances the service from insure and go is absolutely diabolicalI. A truly awful frustrating and time consuming claims process Love holidays refunded our money except for the flight. by Thing is, I never heard of them and certainly would not pay £261 for travel insurance… Insure and go told us we would not be covered so we cancelled our holiday. ffWard84 (1 review written), This insurer is sham, they do not pay claims. Danaw240 (1 review written), This is the worst insurance ever. They say that the response time is up 30 business days but it's not true. MikeWhittingham I have been with Insure and Go for 6 years on an annual insurance policy and have not needed to claim up to now. I cannot recommend more strongly that you choose another insurer! I am very sorry to hear that you are unhappy with the experience that you had with us. I do apologise for the delays with your claim, CH. by They try at every juncture to avoid contact or respond in any meaningful way and I now believe that they have no intention of honouring our contract. Read Full Review, Written on: 30/08/2018 But to refuse to take a company position on this is ridiculous. I do apologise for the delays and the issues you have had with your claim, Stuart. InsureandGo are incompetent - NEVER USE THEM!Basically they use every excuse not to pay out on a valid claim. So I'm really at a loose end to understand why anyone would actually be taking out insurance with insure n go with all these negative reviews of failed legitimate claims. https://www.insuremytrip.com/travel-insurance-reviews/providers/insureandgo (1 review written), Do not use this company. Unfortunately, the pandemic has led to a greater volume claims compared to normal, which caused assessment timescales to be extended. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month. It was launched in 2000. Insure.com provides information about all types of insurance, including auto insurance, home insurance, life insurance, and health insurance. Unfortunately, the pandemic has led to a greater volume claims compared to normal, which caused assessment timescales to be extended. I wonder who is writing a good review for this bad, slow, unprofessional, ineffective staff??? " Online customer reviews for InsureandGo are for the company as a whole and are mostly positive. Read Full Review, Written on: 17/09/2017 Still waiting for a full resolution on that. Very disappointed, after being years with them. I would thoroughly recommend this company. by by Read Full Review, Written on: 16/07/2020 Not worth the paper / email it’s written on " It is simply not good enough. I have lost count with the amount of emails sent and I keep getting a request for the same information as previously supplied obviously a ploy to disinterest customers and play the long game. Richar (1 review written), Insureandgo. Read Full Review. Made a covid related claim back in early March 2020. How do we rate insurers' coronavirus cover? Do not use them. They had the audacity … Whatever we sent they wanted more. I wish I had read reviews before taking it out. Over the past three years I have had three occasions to claim. currently complaining to ombudsman… Not just fast navigation but a thorough website that let's you read all the details to check … I gave one star for rating only because the website would not allow no stars. noahfagan (1 review written), I insured with Insure and Go travel insurance for a flight recently. Rubbish when you make a claim after buying their product for years to find this out about them, Avoid - an insurance company that can’t/won’t tell you if you’re insured. Read Full Review, Written on: 15/09/2017 I have told them im making a complaint against them,I have written to the Ombudsman,also to BBC programme " RIP OFF BRITAIN. Read Full Review, Written on: 06/10/2020 very helpful and informative advisor - felt comfortable in renewing my policy with them, we have always bought insurance for traveling from you we find the prices are good. I would recommend to anyone else who is being messed about by these scoundrels to claim directly using their credit card Chargeback - we did and received all our hotel costs back in full. No acknowledgement. It is comparable to other websites such as InsureMe and NetQuote.By entering some basic information about themselves, users can be directed to quotes from insurance … I have been with Insure and Go for over 15 years. " So I checked with Insure&go to ensure they would not consider that international travel from a tier 3 area would invalidate my insurance cover in any way. Claim still unpaid and keeps being delayed. A free inside look at company reviews and salaries posted anonymously by employees. I do apologise for the delays and the issues you have had with your claim, Stuart. (11 reviews written), I have just received a renewal notice. I was asked about weight & height to get air ambulance back to uk,but they didn't want to pay saying if there were 3 empty seats in a row on a charter flight I could lie across them! They went through everything to get out of it. by I took this Travel Insurance out from a comparison website, And at the end of the year they took money from my account without my authorization and Renewed it. Shirls123 Unfortunately, different claims fall under different sections even if the claims are related to the same incident. totally agree - trading under virgin brand name - supposedly reputabe brand - refusing to pay £900 of travel insurance. InsureandGo Australia (Travel Insurance): 3.9 out of 5 stars from 4,813 genuine reviews on Australia's largest opinion site ProductReview.com.au. Despite letters and forms from medical staff I'm still waiting for my refund. !”, “Insure and Go is a sham made to look like a insurance...”, “Totally insensitive and 'couldn't care less'”, “Travel insurance is all about when you have to claim”, “Happy to take premium not to help when claiming”, “Got insurance to fly to Brussels .B M I regional went...”, “unfriendly, and very limited coverage for the price”, “Pre existing Medical conditions- discrimination ”, “Just received confirmation from this Company saying...”, “I have recently been taken ill whilst in holiday in...”, Staysure Travel Insurance www.staysure.co.uk, Citybond Travel Insurance www.citybond.co.uk, Post Office Travel Insurance - www.postoffice.co.uk, Insure for Travel www.insurefortravel.co.uk, Virgin Money Travel Insurance www.virginmoney.com, Mapfre Assistance - www.mapfreassistance.co.uk, Claims Settlement Agencies Limited (CSAL) - www.csal.co.uk, Travel Insurance Direct Ireland - www.travelinsurance.ie. Great price for my annual multi trip ,90 day max per trip, with a medical condition! To calculate the top 5's we take the following factors into account: Insure and Go - www.insureandgo.com - Ask a question now, “Do not touch this lot with a barge pole!! !Further to your template reply below, with the greatest respect your response does not address either of the issues I raise. Covid is used to full affect to delay any response. But 10 months and waiting for a very simple claim to be resolved.... come on guys that’s just not reasonable. There business model is take your premiums then deny. Read More, " Avoid them! Read Full Review, Written on: 08/08/2018 I bought insurance from this company for years and made no claim. Not only that, but … Akagiz (1 review written), Terrible claims service! I do apologise for the automatic renewal of the policy, Simon. 'Insure and Go' seem to only be… Avoid!! Well, you get what you pay for. I understand a lot of people have made claims but it took them 7 months to reply to my claim and then tried deducting me £200 saying I'd already been refunded. Georgie from their marketing department responded stating that I&G are … " However, our claims team are now working on updates and new information on claims from 1st-6th December 2020 as of today's date. Pre COVID i submitted a medical expenses claim on the 17th March after returning from holiday. InsureandGo Travel Insurance Reviews At InsureandGo, we pride ourselves in putting our customers first. Always used insure and go. I will never insure with them again and recommend no one else bothers. No response from the CEO (the company is listed as a 'British company' but is owned by a Spanish Firm'). Maxwellzc228 (1 review written), by NZZD In October 2020 we contacted 73 travel … Read Full Review, I am having the same trouble as you. by Ive evwn had emergency surgery but they still need more information. Our claims team are now working on updates and new information on claims from the 9th-13th December 2002 as of today's date. Ameliel263 (1 review written), by Just a list of bogus positive reviews made by company employees, to try and keep this scam of a company's reviews mostly positive. However anyone leaving a positive review of an insurance company, I would assume would have looked at reviews of the said company before taking out an insurance policy. Though it specialises in travel, InsureandGo also provides insurance … However unfortunately their service level has really gone downhill. Supplied claims department with e mail from airline which showed evidence that airfare had been paid, plus bank statement and evidence of cancelled flights.Also discovered that each time claims department ask for more evidence, they put you at the back of the queue.Now expecting claims department to ask for my inside leg measurement! Read More, " Haleye76 (1 review written). There is no opportunity to talk directly to the claims team… Do me a favor save it for your records' All irrelevant now due to full lock-down but I would certainly advise travellers to look elsewhere for their insurance. I will never use them again. My partner was given no where to stay. Currently waiting on a claim made at the beginning of August 2020. The same answer every single… Have been using Insure and Go for about 15 years now. They have a really easy front end and are super cheap. Couldn't be bothered and will shop elsewhere from now on… It offers insurance policies for comparison sites. Answers to my questions remain unanswered from March. £400 which to a student is a lot of money… No return calls. (2 reviews written), Insure and Go's response to the CV-19 problems for those of us with Annual Travel policies has been a simple 'You are not insured if you catch CV-19'. Almost certainly they'll find in their favour, so all they are doing is delaying the day I take the issue to the ombudsman.In summary, 650 pound fully justifiable and fully documented claim. My recent very legitimate claim that should have been dealt with in less than 30 days has now taken 90 working days, and still waiting. Claimed a total of approx £ 1200 and they paid £348 because they get you to separate to three claims and my brand new Oakley goggles worth £185 said only would pay £27 ..... gave up with this company never again will I use them. 19 months ago I had surgery for bowel cancer. !… The premium for the coming twelve months has increased by almost 75%. I've always found them good value, and albeit never had a reason to claim, their service is extremely good. A free inside look at company reviews and salaries posted anonymously by employees. Unfortunately this company was great until a claim was made. 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