Contact your System Administrator for assistance configuring DNS. Recently Microsoft Office 365 SMTP implemented the mandatory use of TLS 1.2 which may cause issues with your Sharp MFP scanning to email. Our VersaLink C405 works fine with the Office365 SMTP Server until the update to the latested firmware. I have setup 2 windows servers without difficulty and prior to moving to office365 used to run my own mailserver so if I cannot do it, then it's not really well aimed at the SMB market. *****************************************************************************************************************************************************. Email Account. Before you begin configuring the printer, make sure you know the username and password of the Office 365 account you are going to use. It is impossible to test everything, they are just too complicated, and people use custom softwares, industry changes happen (SHA-2 encryption and WannaCry are very good examples). So Xerox created a patch, tested it worked, rolled it into the firmware, tested that it still worked for email, but did not necessarily make sure that printing a booklet would still work the same, because they never touched the print engine, they don't need to, It isn't impossible that the book code got pooched, but it sure isn't likely either. See how easy it is to install an app. Collaborate for free with online versions of Microsoft Word, PowerPoint, Excel, and OneNote. Go into CWIS > Properties > Connectivity > Setup > Wired Connection > Edit > IP (Internet Protocol) > Edit > Show DNS Settings and un-check the box for Prefer IPv6 Address over IPv4 then apply the change. Hello, I'm having an issue with scan to email in the copiers in our office. When a user does a test scan we get 027-504. © 2021 XEROX CORPORATION. The Xerox Support Community is powered by Khoros. Find the “Scan to Email” options: Now you need to enter the following: From Address: Use the Office 365 Account Email Address you want to use for the printer; SMTP Server: smtp.office365.com; SMTP Port: 587; Tick the box that says “Always use secure connection (SSL/TLS)” Username: Use the Office 365 Account Email Address you want to use for the printer; Password: Enter the password for the account you want to use. I have been using the Xerox copier to scan to our Office 365 Outlook email accounts using the open source service of host name relay.appriver.com and port 2525. I have the correct information, such as DNS, domain name, smtp, user and password. First off if you are trying to use the scan-to-email function on your network scanner and, want to use Office 365 as a relay, your scanner must support TLS (Transport Layer Security). Office 365 Scan To Email Not Working – SMTP TLS Fix. One thing to remember is that the sender's email address needs to be an Office 365 account or an alias. We only scan to email for internal addresses and not external. Current Process for Scan to Email Set-Up To set-up Scan to Email, first email provider’s settings must be obtained and entered on several screens of the web interface for the Xerox device as shown below. I looked at the release notes for the 2 versions, and it is indeed true, fixes from the older are not in the newer. (The Username and Password will be unique to your organsation). Either set it to be whitelisted on the server. Looks like it came back with the wrong IP address and the tool couldn't find it again, or the PC/Laptop dropped the LAN. I'm facing issues sending emails to external domains. Contact your System Administrator for assistance configuring DNS. We now need to configure the printer to scan utilising Office 365. Your printer uses SMTP to transmit scanned images, Internet fax jobs, and alerts through email. This document provides instructions on how to configure your HP LaserJet Enterprise or HP PageWide Enterprise multifunction printer (running FutureSmart firmware version 3.4 or newer) to scan to email via Office 365. https://drive.google.com/file/d/1wrdINW0CUd-gcrX1w0Iwa1j2ezivr3ZJ/view?usp=sharing. Click This PC, located on your desktop. For Office365, you may have firmware too old to do SHA-2 Encryption, so before proceeding, bring the firmware up to the latest, Make sure the time is correct, if it is wrong by 3 minutes or more it will stick sending and just say "processing". Either set it to be whitelisted on the server,(permanent fix) or change the message body and subject line to something else. (Temporary at best), © 2021 XEROX CORPORATION. Supercell 活動. NOTE: If your network is configured to provide such information, it may be possible to find the SMTP Server address automatically. The MFP's are all different brands (Xerox / Brother / Cannon). We need use Scan to Email with SMTP Authentication and Connection Encryption. Installed the Release this morning and now Scan2Mail with smtp.office365.com works again !! Is it SMTP client submission or SMTP reply? I have encountered a problem with the office 365 scan to email. anyone any ideas? Hello, I'm having an issue with scan to email in the copiers in our office. Once complete click save, you are now ready to enter email addresses into the address book ready for scanning. Go into CWIS > Properties > Connectivity > Setup > Wired Connection > Edit > IP (Internet Protocol) > Edit > Show DNS Settings and un-check the box for Prefer IPv6 Address over IPv4 then apply the change. I think your security concerns go beyond just having your email in Office 365. So my answer there is either No or I don't know. [email protected]) to authenticate to O365. You need to determine your MX record info and use this as the SMTP server -- I had exactly this situation!! For details, refer to Here. Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube. I have been searching for a solution for some time both in their support and on the web. I do not understand why xerox do not go through these settings in detail in their documentation. Not sure what the settings are, have tried a few approaches without success. I can also use the Office365 app from App Gallery without issue. I am having the same problem, I have tested via telnet I can get out on 587, checked the Office 365 credentials, set it to "on device" instead of "on network". (The Username and Password will be unique to your organsation). The configuration information in this document is provided to assist your network (Though not with a Xerox printer ) Below id the input from the MS helpdesk that solved it for me|: Issue Description : Sending an email. The links above do give you guidance on the methods to connect the device to Office 365. Share them with others and work together at the same time. Thanks. Re: Xerox 7225 Scan to Office365 with SSL. I noticed from your post that you selected authentication on device rather than on network - and hey presto it works (I had all the other settings). SSL/TLS. To enable and configure DNS settings, click on the [Properties] tab, and then click on the [TCP/IP] link under the Protocols folder. And verify it is exactly the same as the other locations above. it seems the problem comes with the current Firmware 68.10.91 !! Enter a valid e … Scan … (Data loss will occur), I try your sollution but recive below error. ; In the Embedded Web Server, click Properties > Connectivity > Setup. Hi tascott1991, your code is nothing similar, your mail server has identified the device as a spammer. Could you please provide step by step manual for this. Send documents directly from an MFP to email, online storage or even translation. Currently there are 3 versions considered Newest At the time I tested, I was on the 68.10.71 PL1-R1 release, 027-779, = Invalid SMTP auth (Usually means you picked the wrong option at the bottom [device vs network]), 027-778,  = Incorrect SMTP auth (it's a login failure). Since configurations options can vary, these instructions are generalised. If you have a Ricoh copier and you want to setup SCAN TO EMAIL against an Office 365 Hosted Exchange mail server, this is the right place for you: Surf to the Ricoh web management console; Click LOGIN (top right corner) and enter your administrative credentials. We have a couple of XEROX WorkCentre 7845 copiers, that has an option to send scanned item directly to any email addresses. Make sure the login name and from address are identical.Also make sure both logins are set to System before you type them in. I have encountered a problem with the office 365 scan to email. Enter a valid e-mail … Click This PC, located on your desktop. You need to enable and use SSL/TLS on the device. 0 or higher as found on the devices below. Current Process for Scan to Email Set-Up To set-up Scan to Email, first email provider’s settings must be obtained and entered on several screens of the web interface for the Xerox device as shown below. smtp.office365.com port 587, using STARTTLS (Do not choose "STARTTLS if available"). NOTE: If your network is configured to provide such information, it may be possible to find the SMTP Server address automatically. I try your sollution and then printer was dead! Your device or application can send email using any address (including ones that can't receive mail), as long as … the default username is admin and the password is null/blank/empty We have a quick and simple solution that as of today, 9-19-2018 after the TLS 1.2 implementation, seems to be working. Trying and trying to get email using Office 365 scan to email with SMTP Authentication and Connection configure xerox scan to email office 365 internal! With others and work together at the same time in case anyone else a... 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